Building Competency in Effective Complaint Investigations

A practical one-day, 7 CPD point programme for health and social care professionals and managers involved in complaint investigations.

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Participants learn a clear, structured approach to assessing complaints, engaging with complainants, gathering and analysing evidence, reaching findings, and developing effective responses and recommendations.

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The programme is designed and delivered by experienced healthcare professionals and can be tailored to organisational policies and procedures across Northern Ireland and the Republic of Ireland.

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Key benefits:

• Build confidence in managing and investigating complaints

• Improve investigation, interviewing and communication skills

• Develop evidence-based findings and meaningful recommendations

• Strengthen organisational learning, service quality and safety

• Access practical tools and ongoing learning resources

Available face-to-face or virtually.