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CHOOSE THE CAPABILITY YOU NEED TO BUILD

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The syllabus follows the way safer care works in practice — from the first response through learning to demonstrable improvement.

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Recognise & Respond

Manage risk, respond to concerns, involve people and decide what should happen next.

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Understand & Learn

Use proportionate, systems-based approaches to understand incidents and complaints.

Improve & Assure

Turn learning into effective action and give leaders confidence that change is working.

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Recognise & Respond

Making Risk Management Work in Health & Social Care

Make risk management practical, proportionate and relevant to everyday care.

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Handling Safeguarding Allegations

Respond fairly, confidently and sensitively when safeguarding concerns arise.

Choosing the Right Response

Choose the right proportionate response and review approach for each incident.

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Building Competency in Engagement & Involvement

Work effectively with patients/service users and their families and carers when something goes wrong.

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Understand & Learn

Making the Most of After-Action Reviews

Facilitate structured team reflection that produces useful learning and action.

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Building Competency in Effective Complaint Investigations

Investigate concerns rigorously while keeping the person’s experience central.

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Building Competency in Adverse Incident Reviews

Build core competency in fair, proportionate and systems-based review.

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Thematic Review  Masterclass

Use thematic review to identify patterns that individual cases cannot reveal.

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Coming Soon

Review of Adverse Incident Masterclass

Develop skills to effectively lead Comprehensive Reviews.

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Making the Most of SWARM Huddles

Lead a rapid team response and help determine the right learning approach.

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Coming Soon

Improve & Assure

Putting It All into Practice

Build confidence by taking a full incident review from start to finish, using the review approach that best fits the incident.

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Incident Review Mentoring

Build confidence with one-to-one support as you apply incident review approaches in practice

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Leading the Right Response

Provide oversight and assurance that incident responses are proportionate and effective.

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Incident Review Clinics

Facilitated sessions in which review teams and managers can discuss anonymised cases, examine challenges and test their thinking in a supportive environment.

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NOT SURE WHERE TO BEGIN

Tell us what your team needs to do

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CLIENT TESTIMONIALS

“Very well laid out content delivered by expert facilitators.” 

—  Name, Title

OUR CLIENTS

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