When things go wrong, the response matters

New approaches are placing greater emphasis on proportionate review, systems thinking, human factors, meaningful involvement of those affected, and turning learning into practical improvement.

That means Review Teams need more than a process to follow. They need the confidence, skills and support to choose the right approach, ask the right questions and make sense of what happened in a way that leads to meaningful action.

CLS Educate helps organisations build that capability through specialist training, practical digital resources and ongoing investigator support.

Our aim is to help people not only understand current approaches to incident review, but apply them confidently in practice

Incident Review Training

A good incident review does more than establish what happened.

Our practical training helps health and social care professionals understand how and why an incident occurred, explore contributory and system factors, involve those affected, and turn learning into meaningful improvement.

The programme combines a structured approach to incident review with practical exercises, case discussion and systems thinking, helping participants build the confidence to undertake reviews that are proportionate, thorough and focused on learning.

Participants are also supported with access to the CLS Educate App and CLS Projects resource website, providing practical tools and resources to support their work beyond the training room.

SWARM Huddles

Swarm huddles provide a rapid, structured way for teams to come together soon after an incident, while events are still fresh.

The focus is on understanding what happened, identifying the factors that influenced the event, capturing immediate learning and deciding what needs to happen next — without defaulting straight to a full review.

Our practical half-day programme gives participants the confidence and tools to plan, facilitate and use Swarm huddles effectively within health and social care settings.

Incident Review Mentoring and Clinics

Incident review can be complex, especially when staff apply new approaches or handle challenging cases.

Our Incident Review Mentoring and Clinics provide practical support for professionals and managers who lead, facilitate or contribute to incident reviews.

Through one-to-one mentoring, small-group support and facilitated clinics, participants can discuss anonymised cases, work through challenges and strengthen their approach in practice.

The aim is to provide a practical space for reflection, problem-solving and continued development — helping investigators build confidence, judgement and consistency over time