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Course Info

1-Day Workshop Format

12 CPD Points

Supported by CLS Build App

Programme Resource Website

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To find out more please contact +353 1 5547208 or

Investigation of Adverse Incidents - Building Competency Programme

CLS Educate Investigation of Adverse Incidents Building Competency Programme for healthcare professionals and managers has been designed to develop organisational skills and expertise in incident investigation. The training is underpinned by a structured and systematic approach to incident investigation which facilitates the identification of key causes, their contributory factors, allowing review teams to construct meaningful recommendations designed to prevent future re-occurrences while ensuring the perspective of the patient/service user and their family is considered.


The Building Competency Programme provides participants with the concepts, tools, and techniques to participate in a robust incident investigation and in developing, prioritising and quality assuring recommended actions to improve the quality and safety of patient care in your organisation.


All Programme content has been designed by healthcare experts and combines evidence-based best practice with thought-provoking practical exercises.  The modular approach has been designed to provide organisations with a suite of content which can be adapted to meet their unique learning requirements.

Following an Introductory Session outlining current thinking in investigatory approaches and setting a local context. This will be followed by the DISCOVER phase which provides participants with practical tools and methods to be used in the development and quality assurance of an incident chronology and the exploration of various information sources. The ENGAGE phase provides participants with the knowledge and skills to facilitate effective and appropriate engagement with staff. This phase also provides practical knowledge skills required to conduct effective interviews. The ANALYSE phase provides participants with skills, tools and techniques to undertake robust information analysis.  The concepts of causal and contributory factors will be explored and explained, outlining practical approaches to the identification, articulation and quality assurance of factors. The ACT phase provides participants with specialised knowledge in the development of preventative actions and the development and evaluation of recommendations and action planning.


Recognising the challenges of retaining the skills and knowledge of the programme for busy staff, the programme is supported by a bespoke App-based virtual learning environment. All participants will have 12- months access to course materials, reference material and tools collated by our healthcare experts for practical application in the workplace. 

The Building Competency Programme is aimed at professionals and managers who are participating in investigations and focuses on building and developing skills and knowledge (A Masterclass Programme targeted at professionals and managers leading or facilitating investigations has also been developed).

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